Thank you for shopping at Vanoak. Here we outline our shipping practices and policies to ensure you have all the information needed regarding the delivery of your purchase.

Domestic Shipping Policy
● Shipping Options: We offer various shipping options to meet your needs, including standard, express, and overnight shipping. Shipping costs and delivery times vary based on the shipping method selected and your location.
● Processing Time: Orders are typically processed within 1-3 business days. Processing time does not include weekends or holidays.
● Delivery Estimates: Delivery times vary based on the shipping method chosen and your geographical location. Estimated delivery times will be provided at checkout.

International Shipping Policy
● Availability: We ship worldwide, except to countries where the importation of cannabis seeds is prohibited.
● Customs, Duties, and Taxes: Customers are responsible for all customs, duties, taxes, and fees that may apply. [Your Company Name] is not responsible for delays or additional costs resulting from international customs clearance.
● Legal Compliance: It is the customer’s responsibility to ensure that the purchase and importation of cannabis seeds are legal in their country. We will not be held responsible for any orders confiscated or stopped by customs due to regulatory restrictions.

Shipping Costs
● Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. The final shipping cost will be displayed at checkout.
Packaging
● All orders are shipped in discreet, unmarked packaging to ensure privacy and security. The contents will not be indicated on the exterior of the package.

Tracking Your Order
● Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment’s progress.
Lost or Damaged Shipments
● Lost Shipments: If your order has not arrived within the estimated delivery time, please contact us. We will investigate and, if necessary, send a replacement or offer a refund according to our policy.
● Damaged Shipments: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.